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Evidence Guide: ICTTEN6094A - Verify new software and hardware releases

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN6094A - Verify new software and hardware releases

What evidence can you provide to prove your understanding of each of the following citeria?

Plan the testing of new software releases

  1. Obtain manuals, specifications and instructions associated with new releases and identify areas of uncertainty for confirmation with the vendor
  2. Plan the testing environment of the software release and likely impact with network management centre
  3. Determine resources required to assist with the test and negotiate their availability
  4. Determine and plan outage and notify network management centre as required
  5. Notify customers of impact on the network during the test
  6. Develop contingency plans to cater for likely problems during the test
Obtain manuals, specifications and instructions associated with new releases and identify areas of uncertainty for confirmation with the vendor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan the testing environment of the software release and likely impact with network management centre

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine resources required to assist with the test and negotiate their availability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and plan outage and notify network management centre as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customers of impact on the network during the test

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop contingency plans to cater for likely problems during the test

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test software and hardware units

  1. Load new software and conduct tests using appropriate test equipment according to vendor specifications
  2. Evaluate test results to assess functionality and features of software and hardware according to vendor documentation
  3. Test compatibility with existing network and take corrective action with vendor as required
  4. Implement contingency plans in conjunction with network management if integrity of the network is compromised by the new release
Load new software and conduct tests using appropriate test equipment according to vendor specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate test results to assess functionality and features of software and hardware according to vendor documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test compatibility with existing network and take corrective action with vendor as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement contingency plans in conjunction with network management if integrity of the network is compromised by the new release

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake administrative work

  1. Document test results and store according to enterprise policy
  2. Discuss ongoing or likely problems with the vendor and initiate follow up arrangements to ensure a permanent solution
  3. Provide clearance for software and hardware release to be put in service in the system according to enterprise procedures
Document test results and store according to enterprise policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss ongoing or likely problems with the vendor and initiate follow up arrangements to ensure a permanent solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clearance for software and hardware release to be put in service in the system according to enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

develop a plan for testing new software releases including functionality and performance under load conditions

develop a contingency plan recognising potential causes of problems and impact on service levels

test compatibility of software and hardware with existing system

analyse impact of integration of new hardware and software release on the network and make recommendations for improvement.

Context of and specific resources for assessment

Assessment must ensure:

a system to verify compliance and compatibility of software and hardware

test equipment currently used in industry

systems manuals, vendor specifications and enterprise policy.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate testing compatibility of software and hardware with existing system and analysing problems arising

review of test regime, including test results with analysis and improvement recommendations prepared by the candidate

review of contingency plan prepared by candidate

oral or written questioning of the candidate to assess knowledge of test methods, performance and integration requirements.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTTEN6045A Implement planned network changes with minimal impact to the customer.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

Required Skills and Knowledge

Required skills

communication skills to interact with enterprise personnel, customers and other contractors, while maintaining a customer focus and consideration of customer needs

literacy skills to interpret technical documentation, such as software and hardware manuals, specifications and relevant enterprise policy and documentation

numeracy skills to take and analyse measurements

planning and organisational skills to organise testing and contingency plans

problem solving skills to solve software, hardware and logistics problems

safety awareness skills to follow occupational health and safety (OHS) requirements and work practices

task management skills to work systematically with required attention to detail

technical skills to:

conduct tests on software and hardware units

load software

use diagnostic programs and equipment

Required knowledge

features and operating requirements of testing routines and equipment, key performance indicators (KPIs) and service level agreements

information required to operate software and hardware according to a test specification

manufacturer's requirements for operation of equipment

specific organisational requirements relating to the activity and site conditions

system maintenance and upgrade procedures, codes of practice and other formal agreements that impact on the work activity

test methods, performance and integration requirements

typical issues and challenges that occur with new software and hardware releases

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Testing environment may include:

live as a pilot

simulated controlled environment

staged

variables:

availability of suitable location for testing

compatibility of existing software and hardware

nature of the release

operational environment involved

risks and uncertainty involved.

Tests may include:

error check

full system

load testing of new system

performance

software performance using independent third party software

switching

traffic flow

transmission

transmitter power.

Test equipment may include:

communication testers

network manager

protocol analyser

transmission measuring sets.

Compatibility may include affect on:

network

network management tools

new vendor network elements.